Product Consulting
I'm Sarah (she/her) 👋
My background is in healthtech startups, including AI products and tech-enabled service. I also bring expertise as a licensed therapist with 15 years in the field of Psychology.
I have a Master's degree in Psychology and am a MBA candidate (2026).
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Omnichannel AI Care Navigation Product
Developing an AI-driven care navigation system that uses voice agents, SMS, and a patient orchestration layer to reach patients on multiple channels. Personalizes outreach using AI insights about demographics, preferences, and behavior. Adjusts voice style, message content, and timing to match different age groups and care needs. Designed to close care gaps and raise follow-up rates in value-based care.
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Digital Mental Health Product Development
Built and refined digital mental health treatment apps that combined evidence-based therapy, user engagement strategies, and clinical workflows. Improved patient outcomes by designing features that guided users through treatment programs step by step. Maintained quality metrics and adherence to evidenced-based practices.
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Hybrid Human plus Digital Service Build-Out
Built and launched tech-enabled care services that combine AI, human care teams, and digital workflows. Achieved 55 percent follow-up attendance after hospitalization, outperforming typical behavioral health benchmarks.
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Conversion Funnel Optimization for Healthcare Users
Raised patient conversion rates from 70 percent to 96 percent by redesigning onboarding flows and clarifying value propositions. Increased provider caseload capacity by 20 percent through better dashboards and workflow design.
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Care Gap Identification and Outreach
Created systems that flag at-risk patients early and reach them with targeted outreach to close care gaps in value-based contracts.
High-Value Care Navigation
Built workflows that connect patients to needed follow-up care after discharge or crisis events. Improved follow-up attendance and reduced readmissions.
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Patient Engagement and Activation
Designed and tested engagement strategies that motivate patients to complete appointments, screenings, and interventions. Delivered measurable gains in adherence.
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Operational Scaling
Built clear playbooks and repeatable processes that help teams grow service reach while maintaining compliance and care quality.
Impact Measurement
Defined KPIs and reporting structures that track patient outcomes, operational ROI, and performance in value-based contracts.
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